Refund policy

Pet Palace’s Easy Returns & Refunds

We want you and your pets to love the products you find at Pet Palace. If something isn’t quite right, we’re here to make the return process simple:

What You Can Return

• Most unopened, unused items in their original packaging can be returned within 14 days of purchase. Just bring your receipt!
• Return will be in the store Only
• Damaged or defective items? Bring those back – we’ll replace them or give you a full refund.

A Few Notes

• Because of hygiene concerns, we can’t accept returns on opened food, treats, or items that show signs that your pet’s been enjoying them.
• Custom-made or personalized items are all yours – those aren’t eligible for returns.

How We Do Refunds

• We’ll put the refund back on the card or payment method you used when you purchased the item. Easy peasy!
• Returns usually take 5-7 business days to process, so you should see your refund appear within that timeframe.

We Want to Make Things Right

Our goal is for you and your pets to be delighted with Pet Palace! If you’re not happy, please don’t hesitate to:

• Visit our store and talk to one of our team members.
• Email us at support@petpalacealex.com
• Call us at 01044651777